Is the Free plan really free?
Yes, it is 100% free and forever free to use. We won’t even ask for a credit card.
By default, when you install Contact Form, you will begin with Free plan. You only get charged once you upgrade to Basic plan.
Can I change my plan later?
Yes you can. You will have a “My profile” page to see and control your subscription plan, which means you can upgrade from Free to Basic plan, or downgrade from Basic to Free plan anytime.
About the differences in app charge, please read details here.
What happens if I downgrade from Basic to Free plan?
All form data will remain intact, but paid data won’t show up on storefront (eg. multiple forms…). You will have to delete or hide them.
How does monthly payment work?
Our app charge will be included in your Shopify billing, so your Shopify invoice will include your Shopify plan + our app charge.
What type of support is offered?
We offer support via ticket and knowledge base for all plans. Our support is available Monday – Friday from 9 AM – 6 PM GMT+7 and will resolve all tickets in around 24 hours.