Can I test Tranzi before purchasing my monthly subscription?
Yes, Tranzi offers a 7-day free trial and 500 free words for AI Translation. During the trial, you will have full access to all Tranzi features.
How many languages can I have in my store?
For Basic Shopify, Shopify, and Advanced Shopify merchants, you will have up to 5 languages in your store.
For Shopify Plus merchants, you can translate your store into a maximum of 20 languages.
What will happen with the remaining credits if I uninstall Tranzi?
We cannot issue a refund for the remaining credits since we use one-time charge with word packages. The remaining credits, as well as your store’s data, will remain intact.
How does monthly payment work?
Our app charge will be included in your Shopify billing, so your Shopify invoice will include your Shopify plan + our app charge.
What type of support is offered?
We offer support via ticket and knowledge base for all plans. Our support is available Monday – Friday from 9 AM – 6 PM GMT+7 and will resolve all tickets in around 24 hours.