How En Gold comes close to cost-neutral with a custom checkout 

Founded by husband-and-wife team, Steffanie and Matt in 2018 and born out of a combined appreciation for timeless interiors and craftsmanship, En Gold offers premium handcrafted furniture and homewares in Australia and across the globe. 

En Gold honor and celebrate the traditional craftsmanship of their heritage by sharing the story and the faces of the artisans. Every single aspect of their craft is handmade - from the hand-quarried cultivation of the materials to the carpentry and carving of the stone.

Today, En Gold stands as a beacon, uniting Australia with neighboring nations in their shared pursuit of embracing slow interiors and celebrating artisanal excellence.

The brand was not able to charge an accurate shipping charge and to provide a smooth delivery experience for their customers due to a lack of information and context around their furniture shipping.

En Gold's unique products demand special attention during packaging and delivery. Due to the size and weight of the furniture pieces, it can incur additional charges when there are steps, lift access, or flight(s) of stairs. 

Shopify's default checkout only gathers shipping addresses, however, En Gold had to collect more context around each and every furniture delivery to improve their delivery service.

In addition, due to a limitation of Shopify's shipping rate setting, it was challenging for En Gold to charge an accurate shipping rate that takes into account the context of the delivery.

The default checkout is limited, and manual data collection post-order submission is both time-consuming and detrimental to the customer's shopping experience. 

Therefore, there was a demand for custom fields on the checkout page, which allow customers to input all the necessary information for En Gold's logistic team and couriers to provide a smooth delivery.